EXCHANGE AND REFUNDS
At Candlebright ‘n’ Crafty Things, we pride ourselves on our workmanship and quality of our products. If you are not completely satisfied with your product we are happy to refund or exchange within 14 days of receipt of item.
All you need to do is send an email to firstname.lastname@example.org and one of our friendly team will organise for you to send the product back to us and either refund or exchange depending on your requirements once we receive the item back. Postage back to us is at your expense unless the item is faulty.
We ship your purchase within 3 business days of receipt of cleared funds, unless we are out of stock. Back orders are welcome for most items and generally any extra waiting time will be a few days to allow us to make a fresh batch of the products. This would generally only apply to candles. During the festive season, turnaround times may be longer due to heavy volume. We process your purchase in the order in which it has been received.
The exception to this policy is when we make custom orders on our hand decorated journals and diaries. These can take up to 3 weeks to make as we sometimes have to source special die cuts and embellishments that a customer has requested. At all times we will endeavour to complete your order in a timely manner and keep you updated with the progress of your special piece.
We currently offer PayPal, Direct Deposit and zipPay. You don’t need to have a PayPal account to use this option, as long as you have a credit card you are able to use this via PayPal.